Terms of Service

1. Service Scope

OpenMarsh is a marketplace service for virtual goods, digital access rights, account materials, access codes, and other non-physical delivery content. The platform provides product display, order matching, inventory locking, automatic delivery, dispute communication, settlement records, notifications, and necessary administrative tools.

OpenMarsh is not an agent, authorized reseller, or guarantor of any third-party product, service, game, software, membership system, or issuer. Buyers and sellers are responsible for confirming the source, authorization, scope, regional limitations, third-party terms, and applicable legal requirements of the content they trade.

2. Accounts and User Obligations

Users should register and place orders with a valid email address capable of receiving notices, and must safeguard login credentials, two-factor authentication methods, Telegram bindings, and related permissions. Losses caused by disclosure, transfer, shared use of accounts, or failure to maintain contact information are the user's responsibility.

Users may not use the platform for fraud, money laundering, carding, malicious inventory occupation, abusive disputes, false evidence, off-platform transaction circumvention, system interference, mass registration, scraping, or any conduct that harms the platform, transaction counterparties, or lawful rights of third parties.

3. Product Listings and Prohibited Categories

When listing products, sellers must ensure that titles, descriptions, categories, prices, minimum quantities, inventory content, acceptance periods, delivery methods, and usage limitations are truthful, accurate, and complete. Product descriptions should allow buyers to understand the nature, conditions, risks, and dispute scope before payment. Any extra warranty, replacement, renewal, or support promises should be written in the product description.

OpenMarsh prohibits listing or trading illegal or non-compliant content, including but not limited to content infringing intellectual property or privacy rights, stolen or unauthorized accounts or data, malware, phishing tools, spam tools, security bypass tools, payment fraud materials, identity materials, regulated financial products, sexual or exploitative content, hateful or discriminatory content, and any other content the platform considers high-risk or unsuitable for trading.

OpenMarsh may adjust product categories, listing qualifications, display positions, review rules, and shop status as needed. For suspected violations, incomplete information, repeated complaints, or transaction risks, the platform may require modification, remove listings, reject listings, suspend shops, or restrict related functions.

4. Orders, Payment, and Inventory Locking

After a buyer submits an order, the system locks the corresponding inventory quantity. Unpaid orders remain payable during the platform-defined validity period. Orders that are not paid in time will be closed automatically and inventory will be released. The platform may limit the number of simultaneous unpaid orders per buyer, repeated unpaid orders for the same product, and abnormal ordering behavior.

OpenMarsh uses third-party cryptocurrency payment channels. Buyers must complete payment within the validity period shown on the payment page, using the specified amount, currency, network, and payment information. For wrong-chain transfers, wrong currencies, insufficient amounts, late payments, third-party delays, or blockchain congestion, OpenMarsh may assist in review but does not guarantee recovery or confirmation.

Buyers pay the amount shown on the payment page. Third-party payment channel fees are deducted from the provider net settlement and are not refundable once incurred.

Third-party channels may return a completed status according to their Payment covering rule. OpenMarsh applies its own fixed short-payment tolerance before release; the current tolerance is 0.1 USDT, and orders beyond that tolerance move to partial-payment handling or manual review.

Order payment status is determined based on platform records, payment provider callbacks, active synchronization results, on-chain records, and manual review where necessary. Amount mismatches, currency mismatches, duplicate callbacks, signature errors, provider anomalies, or other cases that cannot be confirmed automatically may be moved to manual review.

5. Automatic Delivery and Valid Delivery

After the platform confirms payment, the system generates a delivery entry from product inventory and provides delivery information through the order page, email, or other enabled notification channels. Once virtual goods are displayed, decrypted, sent, or made accessible to the buyer, they cannot be fully recalled and generally cannot be returned like physical goods.

If system records show that delivery content has been generated, a delivery link has been sent, or the buyer has opened the delivery entry, and the delivered content is substantially consistent with the product description, the seller is generally deemed to have completed delivery. Email delay, buyer mailbox settings, spam filtering, or delayed viewing by the buyer do not automatically constitute delivery failure. Buyers may request resend through the order page or support path.

Sellers must keep delivered content usable during the acceptance period and cooperate on disputes caused by invalid accounts, incorrect access codes, insufficient permissions, duplicate use, or description mismatch. Sellers may not withdraw, resell, alter, or otherwise impair delivered content after order confirmation.

6. Disputes, Acceptance Period, and Evidence

Products are subject to the acceptance period stated when listed. If a buyer believes a product is unusable, inconsistent with the description, insufficient in quantity, incorrectly delivered, or otherwise disputable, the buyer should open a dispute through the order page within the acceptance period and provide necessary explanations, screenshots, error messages, usage times, operation records, or other verifiable materials.

Escrowed funds are released based on the acceptance period. Extra promises, replacement services, renewals, or long-term support offered by the seller in product descriptions or communication do not automatically extend platform escrow and do not automatically pause settlement.

Disputes should first be handled by buyers and sellers through the platform. Sellers should respond within a reasonable time and provide replacement, explanation, partial refund, or another solution where appropriate. Buyers must describe issues truthfully and may not request refunds on unverifiable grounds after normally using, reselling, transferring, consuming, or disclosing delivered content.

When the platform intervenes, it may consider order records, payment records, delivery logs, delivery access records, communications, seller inventory evidence, buyer evidence, and historical behavior. Outcomes may include closing the dispute, requiring replacement, confirming valid delivery, full refund, partial refund, delayed settlement, release to seller, or restriction of account functions.

7. Refunds, Partial Refunds, and Settlement

Virtual goods differ from physical goods and generally do not support no-reason returns. Refund decisions are based on product descriptions, delivery status, acceptance period, responsibility of the parties, and verifiable platform records. If an order has been validly delivered and there is no seller fault, OpenMarsh generally does not support unilateral refund requests by the buyer.

If seller fault, delivery failure, serious description mismatch, invalid inventory, or mutual agreement is confirmed, OpenMarsh may support full or partial refunds. Partial refunds may apply where only part of the quantity is usable, part of the service has been completed, the buyer has obtained partial value, or both parties agree on compensation.

Seller settlement normally begins after delivery is completed and the acceptance period or dispute process has ended. If disputes, manual review, payment anomalies, risk checks, refunds, or other verification needs arise, related funds may be delayed, paused, or adjusted based on the handling result.

Payout network fees for seller settlements or buyer refunds are borne by the recipient and deducted from the actual received amount.

Platform service fees, promotional rates, settlement cycles, payout methods, and supported networks are subject to platform configuration, page display, or announcements. Uncompleted orders do not incur platform service fees. For fully refunded orders, the platform generally does not charge the seller a transaction service fee for that order, but third-party payment, on-chain transfer, or provider costs may not be refundable.

8. Seller Responsibility and Platform Governance

Sellers are responsible for lawful product sources, truthful inventory, timely delivery, sufficient dispute responses, listed content, delivered content, payout addresses, product promises, and dispute handling. Sellers may not induce buyers to trade off-platform, require buyers to waive platform dispute rights, or impose unreasonable conditions on normal buyer rights protection.

OpenMarsh may, based on complaints, refund rate, delivery failure rate, payment anomalies, dispute responses, violation records, risk results, and operational needs, take measures including reminders, listing restrictions, product removal, listing rejection, shop suspension, delayed settlement, deduction of abnormal order funds, or termination of service.

9. Notices, Announcements, and Updates

OpenMarsh may send order, dispute, settlement, security, and operational notices through platform pages, order pages, email, Telegram, announcement bars, or other reasonable methods. Users should review notices promptly. Consequences caused by unavailable contact information, blocked notices, or delayed review are the user's responsibility.

OpenMarsh may update these Terms, the Privacy Policy, announcements, and related rules based on laws, regulations, third-party provider rules, business changes, risk control, and operational needs. Updated content will be published on the platform and become effective from the publication date or the date stated on the page. Continued use of the platform means acceptance of the updated rules.